Order Hotline: +234 701 346 9130
FAQs
Find answers to common questions about shopping with us, managing your account, placing orders, delivery, returns, and refunds. If you need further assistance, our customer service team is available to help.
Account
Whether an account is required depends on the checkout options available on our website. If guest checkout is enabled, you can place an order without creating an account. Creating an account, where available, can make it easier to manage your orders and personal information.
If customer registration is available, select the account or registration option on our website and provide the requested information. Follow the instructions to complete the process.
Use the Forgot Password option on the login page, if available, and follow the instructions to reset your password. If you continue to experience difficulties, contact us at info@obmobile.ng.
Product
Browse our product categories or use the website’s search feature, if available. Review each product’s description, specifications, compatibility information, and images before purchasing. Contact our team if you need clarification about a product.
Product availability may change as orders are placed and inventory is updated. Please check the product page for the latest availability information. If an item becomes unavailable after you place an order, our team will contact you regarding the available options.
Warranty coverage depends on the product and the applicable manufacturer’s or supplier’s terms. Where a warranty applies, review the relevant warranty information supplied with the product or contact our customer service team for clarification.
Contact us within 48 hours of receiving your order at info@obmobile.ng or +234 701 346 9130. Provide your order number, explain the issue, and include clear photographs or videos where applicable. We will review your request and advise you on the next steps in accordance with our Return and Refund Policy and applicable law.
Order
Browse our webstore, select your preferred product, add it to your cart, and proceed to checkout. Enter the required contact and delivery details, select an available payment method, and review your order before completing payment.
After placing your order, check for an order confirmation on the website or in your email, where email confirmations are supported. If you are unsure whether your order was completed, contact us with your payment details or transaction reference. Do not share your password, PIN, or payment authentication codes.
Contact us as soon as possible if you need to cancel an order or change your delivery details. We will try to assist if the order has not yet been processed or dispatched. Changes may not be possible once fulfilment has started. Eligible cancellations and refunds are handled in accordance with our policies and applicable law.
The payment methods available at checkout are the methods currently supported by our webstore. Please review the available options before completing your purchase. If a payment fails or you are unsure whether it was successful, contact our customer service team before attempting another payment.
Shipping and Delivery
Delivery availability depends on the destinations supported by our delivery arrangements. Enter your delivery address during checkout or contact us to confirm whether delivery is available to your location.
Delivery times depend on your location, product availability, order processing, and courier operations. Any estimated delivery timeframe provided at checkout or by our team is intended as a guide unless expressly stated otherwise. Contact us if your order appears to be delayed.
Shipping charges depend on factors such as the delivery destination, order details, and available delivery service. Where applicable, the shipping fee will be displayed at checkout or communicated before your order is finalized.
First, review any delivery updates or tracking information provided for your order. If the expected delivery period has passed or you have not received an update, contact us at info@obmobile.ng or +234 701 346 9130 with your order number. We will help you investigate the delivery status.
Returns and Refunds
We accept eligible return requests for issues such as products damaged on delivery, verified defects, incorrect items, missing components, or products that materially differ from their descriptions. Contact us within 48 hours of receiving your order to report these issues. All requests are assessed under our Return and Refund Policy and applicable law.
Contact our team by email at info@obmobile.ng or by phone at +234 701 346 9130. Provide your order number, explain the reason for the return, and submit supporting photographs or videos where appropriate. Wait for our return instructions before sending any product back.
Refund processing times depend on the nature of the request, the time required to assess the returned product where applicable, and the payment provider or financial institution involved. Once your refund is approved and processed by us, the time it takes to appear in your account may vary. Our team will communicate relevant information about your refund.
Responsibility for return shipping costs depends on the reason for the return. Where a return results from a verified defect, an incorrect item supplied, or qualifying delivery damage, we will provide instructions regarding eligible shipping costs in accordance with our policy and applicable law. For other approved returns, the customer may be responsible for shipping costs where permitted by law and confirmed by our team.
Depending on the issue, product availability, and applicable legal requirements, a replacement may be available. Other appropriate remedies may include repair or a refund. Contact our customer service team so we can assess your situation and explain the available options.
Need Further Assistance?
If your question is not covered above, contact OB Mobile Systems Limited using the details below.
Email: info@obmobile.ng
Hotline: +234 701 346 9130
Office Address: No. 1 Oshitelu Street, Adejoke Plaza, Shop 41D, Computer Village, Ikeja, Lagos, Nigeria.
We are available to assist with product enquiries, orders, delivery issues, and eligible return or refund requests.