Privacy Policy

Last Updated: 10 October 2026

OB Mobile Systems Limited (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share when using our website and online store.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, place an order, contact our customer service team, or otherwise interact with our services.

We handle personal information in accordance with applicable Nigerian data protection laws, including the Nigeria Data Protection Act 2023, where applicable.

By using our website, you acknowledge that you have read this Privacy Policy.

1. About Us

OB Mobile Systems Limited is a private company incorporated in Nigeria under the Companies and Allied Matters Act 2020.

Our contact details are:

• Company Name: OB Mobile Systems Limited

• CAC Registration Number: 2004490

• Email: info@obmobile.ng

• Hotline: +234 701 346 9130

• Office Address: No. 1 Oshitelu Street, Adejoke Plaza, Shop 41D, Computer Village, Ikeja, Lagos, Nigeria.

For questions about this Privacy Policy or how we handle your personal information, you can contact us using the details above.

2. Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

A. Personal and Contact Information

When you place an order, create an account, or contact us, we may collect:

• Full name.

• Email address.

• Phone number.

• Billing address.

• Delivery address.

• Account login details, where accounts are supported.

B. Order and Transaction Information

When you purchase products from our webstore, we may collect information relating to:

• Products purchased and order history.

• Order numbers and transaction references.

• Payment status and payment method.

• Delivery details and fulfilment status.

• Returns, refunds, replacements, and customer complaints.

Payment card details and other sensitive payment information may be handled directly by our payment service providers. We do not intentionally store complete payment card details on our own systems unless expressly disclosed and handled under appropriate security requirements.

C. Technical and Device Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address.

• Browser type and version.

• Device type and operating system.

• Pages visited and interactions with the website.

• Referral sources and approximate location derived from technical information.

• Website usage, diagnostic, and performance information.

The information collected depends on the website technology, hosting environment, analytics tools, and other services we use.

D. Communication Information

If you contact us by email, telephone, website forms, or other supported channels, we may retain the information you provide so that we can respond to your enquiry and maintain relevant customer service records.

E. Marketing Preferences

If you subscribe to promotional updates or agree to receive marketing communications, we may collect your contact details and preferences to send relevant offers, announcements, and product updates.

You can withdraw your marketing consent or unsubscribe at any time.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

• Order processing: To receive, confirm, process, and fulfil your purchases.

• Delivery: To arrange shipment and communicate delivery updates.

• Customer support: To respond to enquiries, complaints, and requests.

• Payments and refunds: To verify payment status and process eligible refunds.

• Account management: To create and manage customer accounts where available.

• Website improvement: To understand website performance and improve usability.

• Security and fraud prevention: To detect suspicious activity and protect our customers and systems.

• Marketing: To send promotional communications where permitted by law and supported by your preferences or other valid legal grounds.

• Legal compliance: To meet applicable legal, regulatory, tax, accounting, and recordkeeping obligations.

• Business administration: To manage our operations and maintain appropriate transaction records.

We will not use personal information for purposes that are incompatible with the purposes for which it was collected unless permitted by applicable law.

4. Legal Grounds for Processing

Where required by applicable data protection law, we process personal information on one or more lawful grounds, including:

• Contractual necessity: To process and deliver your orders or take steps you request before entering into a transaction.

• Legal obligations: To comply with applicable laws and regulatory requirements.

• Consent: Where you have freely given consent for a specific purpose, such as certain marketing activities or non-essential cookies where consent is required.

• Legitimate interests: Where necessary for legitimate business purposes, provided your rights and interests are appropriately protected.

• Other lawful grounds: Where another basis is recognized under applicable law.

Where processing relies on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, remember preferences, maintain shopping cart sessions, understand website traffic, and support marketing activities.

Cookies may include:

• Essential cookies: Necessary for core website functions, such as shopping cart operations and secure sessions.

• Functional cookies: Used to remember preferences and improve convenience.

• Analytics cookies: Used to understand how visitors interact with our website.

• Marketing cookies: Used to measure advertising performance or personalize promotional content where applicable.

You can manage cookies through your browser settings and, where available, our website’s cookie preference controls.

Disabling certain cookies may affect website functionality. Where applicable law requires consent before using non-essential cookies, we will seek that consent.

6. When We Share Personal Information

We do not sell your personal information to third parties.

However, we may share relevant information with trusted third parties when necessary to operate our webstore and provide our services.

These may include:

• Payment service providers: To process payments and verify transactions.

• Delivery and logistics companies: To deliver products and manage shipment enquiries.

• Website hosting and technology providers: To maintain our website, systems, and infrastructure.

• Analytics and marketing providers: To measure website performance and manage permitted promotional activities.

• Customer support providers: To assist with enquiries and service delivery.

• Professional advisers: Such as legal, accounting, or auditing professionals where necessary.

• Public authorities and regulators: Where disclosure is required by law or is otherwise lawfully justified.

We aim to share only the information reasonably necessary for the relevant purpose. Where required, we take appropriate steps to ensure that third-party service providers protect personal information and handle it lawfully.

7. International Data Transfers

Some of our website, payment, hosting, analytics, or other service providers may process information outside Nigeria.

Where personal information is transferred internationally, we will take steps required by applicable law to ensure that the transfer is lawful and that appropriate safeguards are in place.

The safeguards used may depend on the destination country, the service provider, and the applicable legal requirements.

8. How We Protect Your Information

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, and misuse.

Depending on our systems and operations, these measures may include access restrictions, secure connections, authentication controls, system monitoring, and appropriate security procedures.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

If a personal data breach occurs, we will take appropriate steps to investigate, contain, and address the incident and make any notifications required by applicable law.

9. How Long We Retain Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law.

Retention periods may depend on:

• The nature of your transaction.

• The need to provide customer support or manage warranties.

• Accounting, tax, and legal recordkeeping requirements.

• The resolution of disputes or complaints.

• Security, fraud prevention, and regulatory obligations.

• Whether you have an active account or marketing subscription.

When information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable legal requirements.

10. Your Privacy Rights

Subject to applicable law and any relevant limitations, you may have the right to:

• Access: Request information about the personal data we hold about you.

• Correction: Request correction of inaccurate or incomplete information.

• Deletion: Request deletion of your personal information where legally appropriate.

• Restriction: Request restriction of certain processing activities.

• Objection: Object to certain processing based on legitimate interests.

• Data portability: Request a copy of eligible information in a usable format where the right applies.

• Withdraw consent: Withdraw consent where processing is based on consent.

• Marketing opt-out: Unsubscribe from promotional communications.

• Complain: Lodge a complaint with the appropriate data protection authority where applicable.

These rights are not absolute and may be subject to legal conditions or exceptions.

To exercise a right, contact us at info@obmobile.ng. We may request reasonable information to verify your identity before acting on your request.

We will respond within the timeframe required by applicable law.

11. Promotional Emails and Updates

If you subscribe to our promotional updates, we may send information about new products, special offers, promotions, and relevant company announcements.

You can unsubscribe by following the instructions included in the marketing email or by contacting us directly.

Even if you opt out of promotional communications, we may still send essential service messages relating to your orders, payments, deliveries, refunds, or other necessary transactions.

We will handle marketing preferences in accordance with applicable data protection and electronic marketing requirements.

12. Children’s Privacy

Our website is intended for individuals who can lawfully use our services and enter into relevant transactions.

We do not knowingly collect personal information from children in circumstances where doing so would be unlawful or where required authorization has not been obtained.

If you believe a child has provided personal information to us unlawfully, please contact us so that we can assess the situation and take appropriate action.

13. Third-Party Websites

Our website may contain links to external websites or services operated by third parties.

Those websites have their own privacy policies and data handling practices. We do not control their independent privacy practices and encourage you to review their policies before providing personal information.

This Privacy Policy applies to information handled by OB Mobile Systems Limited in connection with our own website and services, subject to the relevant circumstances.

14. Automated Processing and Advertising

We may use website analytics, advertising measurement tools, or similar technologies to understand customer interactions and improve our services.

Where these technologies involve personal information, we will use them in accordance with applicable law and any required consent or preference settings.

We will not make decisions producing legal or similarly significant effects about you solely through automated processing unless permitted by applicable law and any required safeguards are in place.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, website technologies, service providers, or applicable legal requirements.

When changes are made, we will publish the updated version on this page and revise the “Last Updated” date.

Where required by law, we will provide additional notice or obtain consent before implementing changes that require it.

We encourage you to review this page periodically to remain informed about how we handle your personal information.

16. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, please contact us.

OB Mobile Systems Limited

• Email: info@obmobile.ng

• Hotline: +234 701 346 9130

• Office Address: No. 1 Oshitelu Street, Adejoke Plaza, Shop 41D, Computer Village, Ikeja, Lagos, Nigeria.

Please include sufficient details about your enquiry so that we can understand and respond to your request.

OB Mobile Systems Limited is committed to handling customer information responsibly and providing a transparent, secure, and trustworthy online shopping experience.