Refund and Returns Policy

Last Updated: 10 October 2026

At OB Mobile Systems Limited, customer satisfaction is important to us. We aim to ensure that every order meets your expectations. However, if you receive a defective, damaged, incorrect, or otherwise eligible product, this Return and Refund Policy explains how to request a return, replacement, or refund.

By placing an order through our webstore, you agree to the terms outlined below.

1. Eligibility for Returns

You may request a return if your order meets one or more of the following conditions:

• Damaged on delivery: The product arrives physically damaged.

• Defective product: The product has a manufacturing defect or does not function as intended.

• Incorrect item delivered: You receive a product different from the one you ordered.

• Missing items: Your order is incomplete or contains missing components.

• Product significantly differs from its description: The item received materially differs from the product information provided on our website.

All return requests are subject to verification and assessment by our customer service team.

2. Return Conditions

To help us process your request efficiently, please observe the following conditions:

• Contact us within 48 hours of receiving your order to report damage, defects, incorrect items, or missing components.

• Provide your order number and a clear description of the issue.

• Include clear photographs or videos showing the product and, where applicable, its packaging and accessories.

• Keep the original packaging, manuals, accessories, and other items supplied with the product.

• Where reasonably possible, avoid using, modifying, or attempting to repair a product reported as defective.

The 48-hour reporting period is intended to help us verify delivery-related issues promptly. It does not remove any rights you may have under applicable Nigerian consumer protection laws.

3. Non-Returnable Items

Unless required by applicable law or otherwise approved by OB Mobile Systems Limited, the following may not qualify for return:

• Products damaged through misuse, accidents, negligence, or unauthorized repairs after delivery.

• Products with damage caused by improper installation or use contrary to the manufacturer’s instructions.

• Items returned with missing accessories or components that were originally supplied, where the omission is attributable to the customer.

• Products that have been materially altered or modified by the customer.

A product will not automatically be excluded from return simply because its packaging has been opened when inspection is reasonably necessary to identify a defect or verify that the item supplied was incorrect.

4. How to Request a Return

To initiate a return, follow these steps:

Step 1: Contact our team.
Email info@obmobile.ng or call +234 701 346 9130.

Step 2: Provide your order details.
Include your order number, purchase date, product name, and a description of the issue.

Step 3: Submit supporting evidence.
Send photographs or videos where applicable to help us assess your request.

Step 4: Await approval and instructions.
Our team will review your request and explain the next steps, including the approved return method and destination where a physical return is necessary.

Please do not send a product back without first contacting our team for return instructions.

5. Refund Policy

If your return request is approved, we will determine the appropriate resolution based on the nature of the issue, the condition of the product, and applicable consumer protection requirements.

Depending on the circumstances, the available resolution may include:

• A replacement product.

• Repair of a defective product, where appropriate.

• A full refund.

• Another mutually agreed resolution permitted by applicable law.

Refunds will generally be issued through the original payment method where practicable. If that method is unavailable, our team will contact you to arrange an appropriate alternative.

Once a refund has been approved and processed by us, the time it takes for the funds to appear in your account may depend on your bank, card issuer, payment provider, or financial institution.

We will communicate any relevant refund processing information to you.

6. Return Shipping Costs

Responsibility for return shipping costs will depend on the reason for the return.

• Our error or verified product issue: Where the return results from an incorrect item supplied, a verified defect, or damage attributable to delivery, we will provide appropriate instructions regarding return shipping and handle eligible costs in accordance with applicable law.

• Other approved returns: Where a return is approved for reasons unrelated to an error or defect on our part, the customer may be responsible for the applicable return shipping costs, subject to our confirmation and applicable law.

Please contact us before arranging return delivery to avoid unnecessary expenses.

7. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at info@obmobile.ng or +234 701 346 9130.

Orders that have not been processed or dispatched may be eligible for cancellation. Once an order has been dispatched or delivered, cancellation may no longer be possible, and the applicable return procedure may apply.

Any refund for an eligible cancelled order will be handled in accordance with the applicable payment and refund process.

8. Wrong or Damaged Products

If you receive the wrong product or your order arrives damaged, please contact us within 48 hours of delivery.

Please retain the packaging and provide photographs or videos that clearly show the issue. We will assess the information provided and communicate the available resolution.

Where a product is confirmed to be incorrect or damaged through no fault of the customer, we will work to resolve the issue in accordance with this policy and applicable law.

9. Warranty and Product Defects

Some products may be covered by a manufacturer’s warranty or another applicable warranty.

Where a warranty applies, its terms, duration, and coverage may vary by product. Please retain your purchase confirmation and any warranty documentation supplied with your order.

A manufacturer’s warranty does not replace any mandatory rights or remedies available to you under applicable Nigerian law.

10. Our Right to Review Return Requests

OB Mobile Systems Limited reserves the right to assess return and refund requests and may request additional information reasonably necessary to verify a claim.

We may decline requests that do not meet the applicable policy requirements, provided that such decisions remain consistent with applicable law and mandatory consumer rights.

11. Consumer Protection

Nothing in this policy is intended to exclude, restrict, or override any consumer rights or remedies that cannot lawfully be excluded under applicable Nigerian law.

Where a provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

12. Contact Us

If you have questions about returns, replacements, cancellations, or refunds, please contact us using the details below.

OB Mobile Systems Limited

• Email: info@obmobile.ng

• Hotline: +234 701 346 9130

• Office Address: No. 1 Oshitelu Street, Adejoke Plaza, Shop 41D, Computer Village, Ikeja, Lagos, Nigeria.

Our customer service team will review your enquiry and guide you through the appropriate process.

Thank you for shopping with OB Mobile Systems Limited. We appreciate your trust in our business and remain committed to providing a reliable shopping experience.